FAQ

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="2" width=200 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <IMG SRC="62096c30.jpg" border=0 width="150" height="195" ALT="Tile And Stone Pro" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <bR> <div> <A HREF="index.htm" TARGET="_top" TITLE="Tile Stone Pro Homepage"><U><IMG SRC="621a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="who.htm" TARGET="_top" TITLE="Who We Are"><U><IMG SRC="622a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="what.htm" TARGET="_top" TITLE="What We Do"><U><IMG SRC="623a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="how.htm" TARGET="_top" TITLE="How Can We Help"><U><IMG SRC="624a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="people.htm" TARGET="_top" TITLE="What People Say"><U><IMG SRC="625a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="faq.htm" TARGET="_top" TITLE="Information FAQ"><U><IMG SRC="61ea01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="contact.htm" TARGET="_top" TITLE="Contact Us"><U><IMG SRC="627a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="shop.htm" TARGET="_top" TITLE="Shop"><U><IMG SRC="628a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <A HREF="links.htm" TARGET="_top" TITLE="Links"><U><IMG SRC="62aa01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> </td> <td valign="top" colspan=2 height=94 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="index.htm" TARGET="_top" TITLE="Tile Stone Pro Homepage"><U><B>Tile & Stone Pro</B></U></A></div> </td> </tr><tr> <td valign="top" height=386 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>FAQ</B></div> <div> <A HREF="faq35.htm" TARGET="_top" TITLE="FAQ"><U><IMG SRC="648a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A>   <A HREF="edgedetail.htm" TARGET="_top" TITLE="Edge Detail Options"><U><IMG SRC="649a01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A>   <A HREF="tilecare.htm" TARGET="_top" TITLE="Ceramic Tile Care"><U><IMG SRC="64aa01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A>   <A HREF="stonecare.htm" TARGET="_top" TITLE="Natural Stone Care"><U><IMG SRC="64ba01e0.jpg" border=0 width="160" height="30" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> <B>Have a question that is not answered below? </B></div> <div> <B>Please </B><A HREF="contact.htm" TARGET="_top" TITLE="Contact Us"><U><B>Contact Us</B></U></A><B> and we'll get back to you as soon as we can.</B></div> <bR> <div> <B>Q:</B> Is <A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U>Tile & Stone Pro</U></A> a licensed and insured company?</div> <div> <B>A:</B> <A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U><I>Tile & Stone Pro</I></U></A><I> is</I><I> </I><FONT SIZE="2" COLOR="#000000" FACE="Arial" ><I>fully licensed and insured. Please refer to our "</I><A HREF="who.htm" TARGET="_top" TITLE="Who We Are"><U><I>Who we are</I></U></A><I>" page for more information.</I></FONT></div> <bR> <div> <B>Q:</B> Does <A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U>Tile & Stone Pro</U></A> charge for estimates?</div> <div> <B>A:</B> <I>No. All first visits to a job site / location are free of charge, as well as the estimate.</I></div> <div> <I>     However, if a customer does not sign a contract with </I><A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U><I>Tile & Stone Pro</I></U></A><I> and would like us to come again for a second visit,</I></div> <div> <I>     a charge of $50 per hour will apply with a minimum of 2 hours.</I></div> <bR> <div> <B>Q:</B> Does <A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U>Tile & Stone Pro</U></A> give an estimate on the spot?</div> <div> <B>A:</B> <I>No we do not. We email our detailed proposals / estimates between 24 to 72 hours after our visit. We rather check ourselves and the current cost of materials than pulling prices out of our sleeves.</I></div> <bR> <div> <B>Q:</B> Will <A HREF="http://www.TileAndStonePro.com" TARGET="_self" TITLE="http://www.TileAndStonePro.com"><U>Tile & Stone Pro</U></A> take over another company's work?</div> <div> <B>A:</B> <I>There have been a few occasions when clients choose another company for their lower price and then called us again to fix the damages and improve the poor quality of labor or service. We will do so again if needed, but we do charge our regular fees regardless of what you have already paid another company.</I></div> <bR> <bR> <div> <B>Have a question that was not answered above? </B></div> <div> <B>Please </B><A HREF="contact.htm" TARGET="_top" TITLE="Contact Us"><U><B>Contact Us</B></U></A><B> and we'll get back to you as soon as we can.</B></div> <bR> </td> </tr></table></body>